Barracuda XDR is currently experiencing an issue with the ingestion of Barracuda Email events. This complication may result in delays or the potential loss of events from 6:30am to 8am UTC, impacting customers in the US region. Our engineering team has resolved the email events ingestion issue to process the real-time events flow and is diligently working to reingest the missed events. We understand the possible repercussions this may have on your business operations and are committed to restoring full functionality as swiftly as possible. We will provide further updates once a comprehensive solution is in place. We appreciate your patience and understanding during this time.
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The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you!
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We have deployed a fix to production that has resolved the issue in Special Programs. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
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We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
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Following the deployment of a fix by our engineering team, we have observed signs of recovery and are actively monitoring the system to ensure continued stability. We will keep you informed with updates as more information becomes available. We sincerely appreciate your patience as we work to address this matter swiftly.
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