Investigating - The Web Policy feature "Protect bypass" which is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue. Jan 13, 2026 - 20:01 UTC
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KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.
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Identified - A subset of CLM customers may experience workflow failures. The issue has been identified and a fix is being implemented. Jan 08, 2026 - 22:52 UTC
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 13, 2026 - 15:00 PST
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[Umbrella and Secure Connect] - Web Police - "Protect bypass"
Cisco Umbrella
Twilio
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